Shipping policy

Thank you for choosing Comfy Satin for your lingerie and sleep lingerie needs. We aim to provide you with a seamless and enjoyable shopping experience, including fast and reliable shipping. Please review our Shipping Policy for important information regarding the shipping of your orders. If you have any questions or concerns, please feel free to contact us using the following details:
Phone: (332) 269-7884
Email: [email protected]
Address: Ste B, 12th Floor, 1212 6th Ave 3rd Floor, New York, NY 10036
Order Processing
  • Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. Please review this confirmation for accuracy. If you notice any errors, please contact us immediately.
  • Processing Time: We strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days. However, during peak periods or promotional campaigns, processing times may be slightly longer.
Shipping Methods and Delivery
  • Shipping Options: We offer various shipping methods to cater to your needs. The available shipping options will be displayed during the checkout process. Please select the desired shipping method that suits your requirements.
  • Delivery Time: The delivery time depends on the shipping method selected and the destination of your order. Please note that delivery times are estimates and may vary depending on factors beyond our control, such as customs clearance or weather conditions.
  • Tracking Information: Once your order is shipped, we will provide you with tracking details, if available. You can track the progress of your shipment through the designated shipping carrier's website using the provided tracking number.
Shipping Costs
  • Shipping Fees: Shipping fees are calculated based on the weight, dimensions, and destination of your order. The applicable shipping fees will be displayed during the checkout process.
  • Free Shipping: We may offer free shipping promotions on select orders or when a minimum order value is met. Please refer to the specific promotion details for eligibility requirements.
International Shipping
  • International Orders: We ship to select international destinations. However, please note that additional customs duties, taxes, or fees may be imposed by the destination country. These charges are the responsibility of the recipient. We recommend contacting your local customs office for more information on applicable fees and regulations.
Address Accuracy
  • Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. In the event of an address error, please contact us immediately, and we will do our best to assist you.
Order Tracking and Support
  • Customer Support: If you have any questions or need assistance with your order, please don't hesitate to reach out to our customer support team. We are available to help you during our business hours.
Thank you for choosing Comfy Satin. We strive to provide you with exceptional products and services, and we appreciate your trust in us. Should you have any further inquiries or require assistance, please do not hesitate to contact us.